<< BACK TO EPISODES

The Importance of Maintaining Customer Relations | Zuzana Dobro

August 19, 2020
PLAY ON APPLE PODCASTPLAY ON GOOGLE PODCASTPLAY ON SPOTIFYPLAY ON STITCHER
Email:
LinkedIn:
http://www.linkedin.com/in/zuzanadobro
Website:
http://www.zuzanadobro.com

Episode Summary

Zuzana Dobro is the founder of The WHO Method. Zuzana is a former communist kid who left the Eastern Bloc with £200 in her pocket to pursue her passion for design. Zuzana helps entrepreneurs and small business owners gain clarity and reach alignment with their dream customer.

Episode Note

A lot of entrepreneurs neglect the importance of creating their dream customer profile when they start their business. Zuzana, the developer of the WHO method, explains the importance of maintaining customer relations and gives us insight on how we can determine who exactly is our dream customer and how to attract these ideal customers into our business.

4:36 - How a restless traveler like Zuzana is handling the COVID world

7:44 - Zuzana's past as a kid in communist Czechoslovakia and how she dared to dream

15:47 - Zuzana's time in Microsoft

21:34 - When Zuzana realized that corporate life wasn't for her

31:48 - How travelling gave her insight into human behavior

37:30 - A lot of entrepreneurs and business leaders neglect the importance of creating a customer profile

43:39 - Communicating and staying in touch with your clients and customers is even more important during difficult situations like COVID

51:33 - There's nothing wrong with inviting your customer into your creative workshop

1:04:50 - How the ability to sense the emotions of the customer/buyer can help you get to the truth

1:24:35 - Sometimes, what people think they want is different from what they actually need

1:34:06 - Zuzana's passionate plea to entrepreneurs

GET IN TOUCH:


MARK LEARY:
www.linkedin.com/in/markhleary
www.leary.cc

ZUZANA DOBRO:
www.zuzanadobro.com
www.thewhomethod.com
www.linkedin.com/in/zuzanadobro
www.facebook.com/zuzanadobrolive
www.ig.com/zuzanadobro

Production credit:

Engineering / Post-Production: Jim McCarthy
Art / Design: Immanuel Ahiable

Latest Podcasts

Listen in on a candid and in-depth conversation between two people with a passion for excellence in the entrepreneurial world.
Why You Ought To Be Careful What You Wish For In Marketing  | Darrell Evans

Why You Ought To Be Careful What You Wish For In Marketing | Darrell Evans

September 1, 2021
Listen Now

Digital marketing is not just about pushing buttons inside of social media platforms. It’s all about understanding how your customer thinks, feels, acts, and speaks in their normal daily life. Darrell Evans joins me on the show today to get into the nuts and bolts of what marketing truly is.

Unleash the Art and Humanity of Your People Through Process  | Maceo Jourdan

Unleash the Art and Humanity of Your People Through Process | Maceo Jourdan

August 25, 2021
Listen Now

The way you can reduce the risk of unknown unknowns and build better businesses is to have process in the picture. It could sound terrifying at the onset, but let Maceo Jourdan and I convince you why it’s absolutely necessary.

What Does An Integrator-Visionary Relationship Really Look Like From the POV of an Integrator?  | Melissa Bushman

What Does An Integrator-Visionary Relationship Really Look Like From the POV of an Integrator? | Melissa Bushman

August 18, 2021
Listen Now

How do I empower my leadership team to achieve these great things? How do I give them everything they need to be successful? In today’s episode, we take a closer look behind the scenes of a Visionary-Integrator relationship with Melissa Bushman.

Your Road to Success Begins Here: Adopt the Walk-On Mindset  | Jim Roddy

Your Road to Success Begins Here: Adopt the Walk-On Mindset | Jim Roddy

July 21, 2021
Listen Now

Having passionate goals in mind is of no use if there’s no action and consistency to move towards them. It takes courage and grit, coupled with the walk-on mindset. Jim Roddy joins me on the show to talk about how ordinary people can accomplish extraordinary skills when their energy is channeled.‍

© Copyright 2021 | All rights reserved for Mark Henderson Leary, LLC